Un problème ? Dites-le-nous directement
La plupart des trajets se passent comme prévu. Quand ce n’est pas le cas, ce formulaire arrive chez les personnes qui peuvent y remédier — pas dans une boîte générale.
You get a case number
Immediately, on screen and by email, from complaint@eiffelgo.com. Quote it if you need to chase us.
A person reads it
Not a queue and not a bot. We pull the booking, the route and the driver's log before replying, so the first answer is a real one.
Answered in one working day
In writing. If money is owed back it goes to the card that paid it, and we say so in the reply.
Travelling today?
Contact us nowIf your driver has not arrived or your flight has moved, do not use this form — it is read in working hours. WhatsApp is answered through the night and is far quicker.