Everything worth asking before you book
If the answer you need is not here, message us on WhatsApp. Someone reads it 24 hours a day.
How does airport pickup work?
Your driver waits in the arrivals hall with a sign bearing your name. They monitor your flight in real time using our tracking system and adjust automatically for delays. You don't need to notify them.
How does payment work?
Two ways. Pay online when you book, which waives the booking fee and sends your receipt straight away. Or pay the driver at the end of the journey by cash or card (Visa, Mastercard), and your receipt follows once the ride is complete.
Are child seats available?
Yes, we offer baby seats (0-13 kg), booster seats with backrest (9-36 kg) and approved child seats. Please specify when booking, it is free.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking free of charge up to 3 hours before pickup time. Contact us via WhatsApp or email. Under 3 hours, 50% of the fare may be charged.
Does the price include tolls and luggage?
Yes. Highway tolls, VAT, luggage within the vehicle's capacity and the waiting time included at your pick-up point (45 minutes at an airport, 20 at a station) all sit inside the figure you are quoted. Only waiting beyond that allowance is added afterwards, at €0.30 a minute.
How long is the CDG → Disneyland Paris journey?
The CDG → Disneyland Paris journey takes about 45 to 60 minutes depending on traffic. From Orly, allow 60 to 75 minutes. From Beauvais, about 1h30 to 2h.
Can I book for a group?
Yes. The Toyota Auris seats 6 and the Van seats 8, both excluding the driver. The booking form only offers a vehicle once your passengers and luggage actually fit it. For larger groups, contact us and we will run two cars.
How can I contact you in case of emergency?
Via WhatsApp at the number on your confirmation email, or by phone. Our team is available 24/7. In case of emergency on the day, your driver's number will be sent to you the day before.
Which Disney hotels do you serve?
We serve all Disney hotels: Disneyland Hotel, Disney Hotel New York - The Art of Marvel, Newport Bay Club, Sequoia Lodge, Hotel Cheyenne, Hotel Santa Fe, Davy Crockett Ranch, as well as partner hotels like Dream Castle, Magic Circus, Radisson Blu...
Can you transport wheelchairs or strollers?
Yes, folded strollers and small wheelchairs travel in the Van. Please let us know when booking so we hold the right vehicle.
Do you offer transfers from central Paris?
Yes, from any address in Paris. Enter it in the booking form and the fare is calculated from the real driving distance and time before you commit to anything.
What happens if my flight is cancelled?
In case of flight cancellation, contact us immediately on WhatsApp. We'll do our best to reschedule your transfer at no extra charge. If rescheduling is not possible, your booking will be cancelled free of charge.
Do your drivers speak English?
Yes, our drivers speak at least French and English. Some also speak Spanish, Arabic, Portuguese or Italian. Specify your preferred language when booking.
Do you have insurance?
Yes, all our drivers hold a professional VTC licence, have professional liability insurance and our vehicles are covered by comprehensive insurance.
How will I receive my driver's details?
The day before your journey, you'll receive an SMS and/or email with your driver's full name, phone number and vehicle description (make, colour, plate). You can also contact us via WhatsApp.
Send us the flight number and we will tell you exactly what it costs and how long it takes, with no obligation to book.